Shipping & Returns

SHIPPING POLICY

Orders are shipped within 2 business days or less (Saturdays & Sundays not included), unless you have PREORDER or BACKORDER items in your order. 

Orders do not ship until they are complete. 


Waitlist: Preorder or Backorder Items

Orders do not ship until they are complete. Please submit orders separately if you wish for in-stock merchandise to ship before other items restock. Preorder and other waitlist items will have an estimated ship date within the product description for your reference. 

Urgent Order?  

We work hard to help you receive your merchandise in a timely fashion. If you're unsure whether or not your order will come in before a certain deadline, contact us! We'll figure this out together! 

In-store Pick-Up Not Available

It is against company policy (not ours, theirs) for someone to order directly from us and pick up at one of our third-party retailers.

Local Orders

We strongly recommend choosing the FedEx Ground/Home Delivery option for speedy delivery because all other FedEx shipping methods other than ground must be processed through the airport.

Signature Required, Lost, Damaged & Stolen Packages

During checkout, you will be asked if you would like to add signature required to your order for an additional $5. Should you opt out of signature required and your package is stolen, we are not held responsible, and if you file a claim with the shipping service it will be denied, even if you have filed a police report, even if you have video footage. Trust us, we know from experience. 

Lost or damaged packages are usually covered by the shipping carrier, but a claim must be filed. Please contact us if you wish for us to file a claim on your behalf. The shipping carrier sends us a check to replace the items lost or damaged during transit in order to replace the items from your order. 

 

INTERNATIONAL SHIPPING

Prices are indicated without import taxes.

We offer free international shipping on orders over $150+

Please be aware that shipping to international destinations may be subject to local customs fees or duties.
All duties and fees related to customs are the responsibility of the purchaser. Cristy Cali does not pay for duties owed that will be charged by customs when arriving in your country  nor will Cristy Cali issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes. 
Every country has different procedures for incoming packages.
Cristy's Collection LLC does not have information on customs or duties and cannot estimate these charges.


REFUND & EXCHANGE POLICY

Cristy's Collection LLC has a 30-day exchange, no-refund policy.

We will exchange your merchandise up to 30 days after receipt of your order as long as the jewelry is in unworn & in re-sellable condition. 

Items purchased on sale at a discounted rate of 30% or more than the regular price and retired merchandise is final sale and not covered under warranty. 

Purchases made between November 1 - December 24th are exempt from the normal 30-day exchange; as we accept exchanges from these orders until January 31st of the following year. 

Exchanges cannot be processed via our third-party retailers. 

Please allow up to 10 business days upon receipt of jewelry for processing.

You will not be contacted immediately when we receive your return; rather, we will contact you if we have any questions while processing your exchange or when we have completed the processing with an email including the new tracking information. 

Cristy Cali will cover the cost of outgoing shipment on exchanges. It is the responsibility of the customer to pay for the shipping of the item(s) back to Cristy Cali at either one of the two addresses provided below.

  1. Download, print and complete our Exchange Form by clicking here
  2. Send your items to the address below via a trackable shipment.
    Please send ATTN: CRISTY CALI EXCHANGE DEPT
  3. Include proof of purchase, such as the original packing slip or confirmation email.
  4. Include the Exchange Form. 
  5. If there is a balance in your favor, we will issue a gift card for you to utilize on the website. If you owe a balance, we will email you with link to process your payment online. 

Thanks for your patience! 

Exchange Return Address if shipping via USPS: PO BOX 723, Destrehan, La 70047

Exchange Return Address if shipping via FedEx or UPS: 5860 Citrus Blvd. Suite D #180, New Orleans LA 70123

 


BUILD-A-BOX CHARM CLUB EXCHANGES

Normally, we pay for shipping back to you when it comes to exchanges. However, due to the low prices offered in this program there is no "wiggle room" for us to pay for shipping exchanges back to you. Therefore, if you'd like to exchange an item you are more than welcome to!

In these cases, we ask that you include a prepaid self-addressed envelope with your return package and we'll take care of it for you. Or we will email you an invoice for S&H during the exchange process. Don't forget to include your original packing slip or order confirmation email!

Thank you for your understanding!

Exchange Return Address if shipping via USPS: 
PO BOX 723, Destrehan, La 70047

Exchange Return Address if shipping via FedEx or UPS: 
5860 Citrus Blvd. Suite D #180, New Orleans LA 70123

If you have a question regarding your subscription which was not addressed here, please let us know at Sales@CristyCali.com. We're happy to help! 

 

CANCELLATION POLICY

Cancellations are welcome on orders that have not been processed. Once your order has been processed for shipping, your order may not be cancelled.  

 

WARRANTY GUARANTEE

All of our jewelry has a one year replacement guarantee. If your jewelry breaks due to a production flaw, we will replace or repair it within one year of your purchase, at no cost to you except for shipping both ways

Only exception: jewelry purchased at a discounted rate of 30% off or more of the original price and retired designs (at time of purchase, dependent on replacement availability). 

Proof of purchase is required to obtain a free replacement or repair. If your jewelry was purchased on this website, we will have a record of the sale using any billing or shipping information. Give us a call or send us an email if you'd like to request this information.

Please send jewelry and proof of purchase to mailing address above and include a prepaid self-addressed envelope for the return of your free new replacement or repair.  You may request a $100 insured USPS Priority label to be emailed to you for $7. 

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