Shipping & Returns – Cristy Cali

Shipping & Returns

Shipping Policy

Orders are shipped within 2 business days or less (Saturdays & Sundays not included), unless you have PRE-ORDER or BACKORDER items in your order. Please remember, designs made to order require time to be handcrafted for you. These products will have an estimated processing time within the product description for your reference. 

Orders do not ship until they are complete. 


Waitlist: Preorder or Backorder Items

Orders do not ship until they are complete. Please submit orders separately if you wish for in-stock merchandise to ship before other items restock. Pre-order and other wait-list items will have an estimated ship date within the product description for your reference. 

Urgent Order?  

We work hard to help you receive your merchandise in a timely fashion. If you're unsure whether or not your order will come in before a certain deadline, contact us! We'll figure this out together! 

In-store Pick-Up Not Available

It is against company policy (not ours, theirs) for someone to order directly from us and pick up at one of our third-party retailers.

Local Orders

We strongly recommend choosing the FedEx Ground/Home Delivery option for speedy delivery because all other FedEx shipping methods other than ground must be processed through the airport.

Signature Required, Lost, Damaged & Stolen Packages

During checkout, you will be asked if you would like to add signature required to your order for an additional $5. Should you opt out of signature required and your package is stolen, we are not held responsible, and if you file a claim with the shipping service it will be denied, even if you have filed a police report, even if you have video footage. Trust us, we know from experience. 

Lost or damaged packages are usually covered by the shipping carrier, but a claim must be filed. Please contact us if you wish for us to file a claim on your behalf. The shipping carrier sends us a check to replace the items lost or damaged during transit in order to replace the items from your order. 

 

International Shipping

Prices are indicated without import taxes.

We offer free international shipping on orders over $150+

Please be aware that shipping to international destinations may be subject to local customs fees or duties.
All duties and fees related to customs are the responsibility of the purchaser. Cristy Cali does not pay for duties owed that will be charged by customs when arriving in your country  nor will Cristy Cali issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes. 
Every country has different procedures for incoming packages.
Cristy's Collection LLC does not have information on customs or duties and cannot estimate these charges.


Refund & Exchange Policy

Cristy Cali desires nothing more than to generate joy and happiness. If you are not happy with your jewelry purchase, we have not fulfilled our mission. You are welcome to exchange your jewelry or send back for a full store credit within 30 days of receipt with proof of purchase.

Purchases made between November 1st and December 24th are exempt from the normal 30-day exchange as we accept exchanges from these orders until January 31st of the following year. Store credits are valid for five years from issue date.  We also accept eligible returns for refund within 14 days of receipt minus a 15% restocking fee.

Jewelry sold on sale for 30% or more of the original purchase price is a final sale. In some cases, we may be able to exchange these items for a different size depending on product availability. Please contact us for more details.

 

Return & Exchange Instructions

  1. To return or exchange your jewelry, please contact us to obtain a Return Authorization Number and we will email you a prepaid label to return your jewelry to our headquarters.
  1. Please click here to print and fill out our Return & Exchange form.
  1. Include the Return & Exchange form, the jewelry item(s), and proof of purchase in your package. Please keep everything else, it is for you!
  1. Patience, our little grasshopper. Please allow up to 12 business days for us to process your request. You will not be contacted when we receive your return; rather at the time your request is being processed.

    If there is a balance in your favor, we will issue a gift card for you to utilize on the website. If you owe a balance, we will email you with link to process your payment online. Once your request has been completed you will receive an email with tracking information. If you do not hear from us within 12 business days, please contact us.

Build-A-Box Charm Club Exchanges

Normally, we pay for shipping back to you when it comes to exchanges. However, due to the special low prices offered in this program there is no "wiggle room" for us to pay for shipping exchanges back to you. Therefore, if you'd like to exchange an item you are more than welcome to!

In these cases, we ask that you cover the shipping both ways. Please contact us to let us know you'd like to exchange your charms so we may issue you a Return Authorization number and a prepaid shipping label. When your exchange is ready to ship, we will email you a shipping invoice for no more than $7. Once you submit payment for shipping, your request will be completed. 

Thank you for understanding!

If you have a question regarding your subscription which was not addressed here, please let us know at Sales@CristyCali.com. We're happy to help! 

 

Cancellation Policy

Cancellations are welcome on orders that have not been processed. Once your order has been processed for shipping, your order may not be cancelled.  

 

Warranty Guarantee

Our jewelry has a six-month replacement guarantee. 

If your jewelry breaks due to a production flaw, we will replace or repair it within six-months of your purchase, at no cost to you except shipping to us. Jewelry purchased for more than 30% off the original price is exempt from warranty. If your jewelry breaks after six-months, you are welcome to send back to us for repair; although, we advise you visit and support your local jeweler. 

Proof of purchase is required to obtain a free replacement or repair. If your jewelry was purchased on this website, we will have a record of the sale using any billing or shipping information. Send us an email if you would like to request this information.

Please contact us for a prepaid shipping label back to our headquarters. If a repair is required out of warranty, we will contact you with an estimate after a jeweler assesses your case before proceeding. We will email you an invoice for shipping and repairs as soon as your jewelry is ready to go back home to you. 

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